Help & Support
How can we help?
We're a small team that reads every message. Email us and a real person will get back to you — usually within a couple of business days.
Start here
The quickest paths to the things people ask us about most.
Common questions
How do I log a feed, nap, or diaper with my voice?
On iPhone, LambKin adds Siri Shortcuts — say something like “Log a bottle in LambKin,” or run a Shortcut straight from your Lock Screen without unlocking. On any phone, tap the microphone on the log screen and just talk; LambKin fills in the details for you to confirm.
How do I share access with a co-parent, sitter, or grandparent?
LambKin is built for the whole household. From inside the app you can invite a co-parent, sitter, or grandparent and give them a simple permission preset — everyone sees the same live state, and you can remove access at any time. If you get stuck, email us at support@lambkin.app and we'll walk you through it.
How do I manage or cancel my LambKin Pro subscription?
LambKin Pro is billed by Apple or Google, not by us, so you manage or cancel it in your store account: Apple subscriptions or Google Play subscriptions. Cancelling stops future renewals; you keep Pro until the current period ends.
Can I get a refund?
Because Apple and Google process every payment, refunds go through them too — we're not able to issue them directly. You can request one via reportaproblem.apple.com on iPhone or iPad, or Google Play refundson Android. If something went wrong on our side, email us — we'll help however we can.
Which devices does LambKin support?
LambKin runs on iPhone & iPad (iOS 16.4+) and on Android phones. Siri Shortcuts, Lock Screen Live Activities, and Apple Health import are iPhone features; voice logging, the calm daily rhythm, and household sharing work everywhere.
Is my data private?
Your logs, photos, and memories are yours. We don't sell your data and we don't show ads. The full details — what we store and what we never do — are in our Privacy Policy.
How do I delete my account and all my data?
You can permanently delete your account and everything in it from Settings → Account → Delete account in the app, or follow the step-by-step guide on our account-deletion page. Deletion is immediate and can't be undone.
Does LambKin give medical advice?
No. LambKin records what you enter and shows it back to you neutrally — it doesn't monitor, score, or send health alerts, and it isn't a medical device. For anything about your or your child's health, always talk to your own clinician.
I found a bug or have an idea.
We'd genuinely love to hear it. Email support@lambkin.app or use Settings → Send feedback in the app. Every message reaches a real person — no bots, no ticket maze.
Still need a hand?
Tell us what's going on and we'll help you sort it out. Real reply, real person.
support@lambkin.app